Privacy Policy

Applies to ENT Specialists Melbourne (entspecialistsmelbourne.com.au). Updated 13 November 2026.

What the enquiry form collects

We collect your name, suburb, email address, telephone number, enquiry type, message, the full address of the page you submit from and any optional photo. You choose whether to attach a photo. Do not send medical records, identification documents or sensitive images through this form.

How your information is used

Your enquiry is used to respond to your request and discuss arrangements. The form asks for your agreement before sending. An enquiry is not a confirmed appointment and does not establish clinical care. Do not use this form for emergencies or urgent medical concerns.

Email delivery and service providers

Cloudflare processes the form and sends the enquiry to leads@ranked.net.au, the designated enquiry inbox operated through Ranked. The sender address is enquiries@entspecialistsmelbourne.com.au; your email address is used as Reply-To. The email includes the submitted fields, page address and any accepted photo attachment. Cloudflare and email providers may process information outside Australia. Your data is not automatically added to a marketing list by this form.

Abuse prevention and records

Cloudflare receives technical request information, including your IP address. The form uses hashed IP-address and email keys for rate limiting. The application does not log enquiry contents, contact details or photos. Enquiries and attachments remain in the receiving email systems for handling and follow-up; this website does not set an automatic deletion period for those mailboxes.

Website analytics

We use Ahrefs Analytics to understand website visits and usage. It reports page URLs (including query parameters), referring pages, device and browser information, language, screen size and approximate country or city. It can also record link clicks and form-submission events. Ahrefs states that this service uses no analytics cookies, does not store raw IP addresses and does not track visitors across days. Please do not include contact details or health information in page URLs. Enquiry fields and photos are sent by POST to our enquiry endpoint rather than added to the page URL. Read how Ahrefs Analytics processes website usage data.

Access, correction and privacy questions

Use the contact page to request access to, correction of, or deletion of information you submitted, or to raise a privacy concern. Include enough detail to identify your enquiry without sending unnecessary health information. Identity may need to be checked before information is disclosed or changed.

For information about using this website, read our Terms.